Last Updated: 28 June 2025
Boson Property (ABN: 65 768 801 601), operated by Boson Dynamics (“we,” “us,” or “our”), is deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
By accessing or using our website, https://bosonproperty.com.au/ (the “Website”), and our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.
1. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide and improve Our Services and connect you with relevant professionals. The types of personal information we may collect include:
- Contact & Identification Information: Your name, email address, phone number, and physical address (or property address relevant to a service request).
- Service Request Details: Information you provide when submitting a quote request, such as the specific type of service needed (e.g., builder, pest & building inspection, plumbing inspection, DA consulting, mortgage brokering, conveyancing), details about your project, property specifications, desired timelines, and any budget preferences.
- Communication Data: Records of your correspondence and interactions with us through various channels (e.g., email inquiries, contact form submissions, phone calls).
- Website Usage Data: Information about how you interact with our Website, collected via cookies and analytics tools. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This data is often aggregated and de-identified where possible.
We do not generally collect sensitive information (e.g., health information, racial origin, political opinions) unless it is necessary for a specific service you have requested and you have provided your explicit consent, or where permitted by law.
2. How We Collect Personal Information
We collect personal information in several ways:
- Directly from You: This occurs when you voluntarily provide information to us by:
- Filling out our “Request a Quote” form or general “Contact Us” form on the Website.
- Subscribing to newsletters or other communications.
- Communicating with us via email, phone, or other direct channels.
- Automatically: As you navigate and use our Website, certain information is collected automatically through technologies such as cookies, web beacons, and other tracking technologies. This helps us understand user behaviour and improve the Website.
3. Why We Collect and How We Use Your Personal Information
We collect and use your personal information for the following primary purposes:
- To Provide and Manage Our Services:
- To assess your service request and facilitate connections with appropriate third-party Service Providers.
- To provide you with tailored quotes from Service Providers or directly from us for Specialised Consulting Services.
- To deliver our Specialised Consulting Services (e.g., generating market research reports, conducting risk assessments, providing due diligence support).
- To respond to your inquiries, provide customer support, and manage your requests.
- To process and manage any direct fees for our Specialised Consulting Services.
- For Internal Operations & Improvement:
- To operate, maintain, and improve the functionality and user experience of our Website and services.
- For internal record keeping, administrative purposes, and data analysis.
- To detect, prevent, and address technical issues, fraud, or security incidents.
- For Marketing and Communication (with consent):
- To send you promotional communications about our services, special offers, property insights, or news that may be of interest to you, where you have opted-in or where we are otherwise permitted by law. You can opt-out at any time.
4. Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties in the following circumstances:
- To Service Providers (Crucial for Quote Model):
- When you submit a “Request a Quote” form for a service (e.g., building, pest & building inspection, plumbing inspection, DA consulting, mortgage brokering, or conveyancing), you explicitly consent to us sharing your relevant contact details (name, email, phone) and the details of your service request (e.g., type of service needed, property address, project specifics, desired timeframe) with appropriate third-party Service Providers from our network.
- This disclosure is fundamental to facilitating the generation and delivery of your tailored quotes directly from these Service Providers. They will then contact you directly to discuss your needs and provide their specific services.
- Commission Disclosure: Please be aware that Boson Dynamics, operating as Boson Property, operates on a commission-based model for our connection service. This means we may receive a commission, referral fee, or other form of compensation from Service Providers for successful connections or completed services that originate through our platform. This arrangement helps us provide our connection service to you without direct charge.
- To Our Service Providers & Partners: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or delivering our services (e.g., website hosting, IT support, analytics providers, email delivery services, professional advisors). These third parties are contractually bound to protect your information and only use it for the specific purposes for which it was disclosed.
- Legal Compliance & Protection: Where required by law, court order, governmental authority, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of the business assets.
We will not sell, rent, or lease your personal information to third parties for their independent direct marketing purposes without your explicit consent.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are small data files placed on your device.
- Purpose: We use cookies to:
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and site interaction to offer better Website experiences and tools in the future.
- Improve the functionality and performance of our Website.
- Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may prevent you from taking full advantage of the Website’s features.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure in accordance with the APPs. We implement various security measures, including physical, administrative, and technical safeguards. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights and Access to Your Information
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have certain rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request the correction of any inaccurate, incomplete, or outdated personal information we hold about you.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations or exceptions.
- Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise these rights, please contact us using the details provided below. We may require you to verify your identity before responding to such requests.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website and Our Services after any modifications signifies your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us through our Contact Form: Link